Extend Your ITSM Software

But a close examination if ITIL will show that the framework lacks key information about the management of physical assets and data center hardware. In fact, Data Center Infrastructure Management—the discipline at the core of Nlyte Software's products and services—does support ITIL processes. The purpose of this white paper is to demonstrate how the alignment of DCIM and ITIL enhances Data Center operations, and ultimately the IT services provided to businesses.

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Companies have sought to incorporate their Data Center infrastructures into a larger management context—not just for IT but for all business services. That larger context, for many organizations, is the IT Infrastructure Library, or ITIL, the framework of best practices which forms the foundation for IT Service Management (ITSM).